In purchasing a brand new vehicle, I never, not even once, considered the tires. I just assumed they would be good tires. My husband however, took one look and tagged them as 'really cheap no good' tires.
The first 1,000 miles were highway only...making the trip up from Tennessee. The next miles were on my mail route...some highway and some gravel.
With two flats before I had 2,000 miles on the jeep...I began the process of "complaining" to Chrysler. The excitement of new car....is slowly fading as I get passed around like a ping pong ball...between two large corporations.
I fault Chrysler.
Knowing they were putting the cheapest Good Year tires on they could find. I know, because my husband looked them up on their website. While Chrysler claims they are tires for "on and off road", they are actually only highway rated. It gets me that they are even defending them...and I am being put in the place of pleading for reasonable treatment.
Chrysler wants to blame Good Year Tires for their tires failing to perform.
Good Year wants me to go to a local dealer so they can see if it is a warranty issue or a road hazard.
I told the Complaint Lady (the second one, my 'case' worker) that I will be satisfied when they replace all five tires with an off road tire...or the dollar amount for me to purchase tires that are dependable.
I said it is a real shame, that they knowingly put these cheap tires on vehicles...especially vehicles they know are going on mail routes. We are not the typical Jeep owner, who invests lots of money to upgrade rims and tires. But that we use them as work vehicles.
I will be so curious in how Chrysler handles this issue...or how I do as well.
Trying to maintain the enthusiasm and joy of a new Jeep...while standing up to Chrysler. The price of reasonable tires will go along way in me being a good advertiser for them OR not.
The security of riding in a new jeep is useless without good tires.
